Refund Policy

Bags Returns or Exchanges

Our policy lasts 30 days for bags. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

When you have an exchange or a return you will be refund your total deducting the shipping.

For Capsule Collection bags, the bag must be return just how it came, closed with a ribbon in the middle.

For Core Collection, Bags can only be rolled in how they came, NOT folded or refund won't apply since it hurts the bag.

To return your product, you should mail your product to: 558 River Road Cos Cob, Connecticut 06807, United States.

Spread Boards Returns or Exchanges

Our policy lasts 15 days for our spread boards. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Video of how to ROLL your Core Citron bag!

Bags Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Spread Boards Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping

To return your product, you should mail your product to: 558 River Road Cos Cob, Connecticut 06807, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For free shipping orders if you would like a return as soon as we get the product you will receive your refund minus the shipping cost.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@squeezedecitron.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@squeezedecitron.com and send your item to: 558 River Road Cos Cob, Connecticut 06807, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Pre-sale Policy

Pre sale dates we ask for 30 days after the start ship date to allow us to ship the bag. This bags take 10 days to make one and our hard working artisans are doing all they can to get them on time. If you wish to no longer wait you can swap your bag or cancel your order.