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Return Policy

RETURNS

Items must be returned within 10 days from the date of delivery. For Espadrilles they must be returned within 8 days from the date of delivery. Full priced items in their original condition, including tag and Pom, are eligible for return.

We need to know the reason of return in order to approve the return.

Core Collection bags must be rolled in the same way in which you received them. DO NOT FOLD Core or Capsule Collection bags when packing them for return. 

Folded bags will not be eligible for refund. Return shipping is at your cost.

The following items are NOT eligible for return:

  1. Any SALE item - All sales are FINAL SALE.
  2. Any item purchased at a charity event, shopping fair, fundraising boutique, etc. is FINAL SALE.
  3. Hats - All hats are FINAL SALE.
  4. Spread Boards - All spread boards are FINAL SALE.
  5. Bags that arrive damaged from folding or incorrect return packaging.
  6. Original shipping charges are not refundable

SUBMIT A RETURN REQUEST

Click the profile icon in the store's navigation, or click here, and then request a return.

Log in to your account:

  1. In the "Email" field, enter your email address, and then click "Continue".
  2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  3. Go back to the online store, and then enter a six-digit verification code.
  4. Click the order that you want to submit the return for.
  5. If your order has more than one item, then select the items that you want to return.
  6. Select a return reason and add a note for the store.
  7. Click "Submit request".


If your return request is approved and requires shipping, then you receive an email with shipping instructions.

SHIPPING

Please return items in their original packaging - or similar conditions - to:

12 Shore Road / Old Greenwich, CT 06870.

You are responsible return shipping costs. Shipping costs are non-refundable. 

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing insurance with your shipping label. We cannot guarantee the receipt of your returned item.

REFUNDS

Once an item is returned and confirmed to be in its original condition, a refund (less the original cost of shipping) will be issued. You will receive an email confirmation of this refund to the email address you included when you placed the order.

Eligible refunds will be processed within 1-2 business days. The amount of time it takes for funds to appear in your account is dependent on your credit card provider.

EXCHANGES

We are unable to process an exchange. Please follow the instructions above on how to return an order.

Once you've started your return, you can choose to purchase your new item right, away, or you can wait for your return to be processed and your refund issued. Items on SALE are not refundable.

There will be a restock fee of $25 USD when exchanging any product for the second time.